Description:

In this webinar as a part of the Advisory Analyst Workshops series, members of the Advisory Analyst team will walk you through how you can conduct Complaint Management in LogicManager. For many industries, such as banking, Complaint Management is a requirement for organizations of a certain size. Beyond that, it is also a way to collect information and feedback directly from your customers in order to identify where there are trends on areas for improvement. In this webinar, the Advisory Analyst team will walk you through our Complaint Management plugin and how you can customize it to fit the needs of your organization. They will also touch on some of the reports that we see most popular across our customer base.